Customer Service Representative
Full Time • Brick
Precision Door Service, located in Brick, NJ is seeking a full time Customer Service Representative. Precision Door has been franchising since 1999 and is now America’s leading Garage Door Repair company. You will work with smart and reliable supervisors and co-workers. At Precision, our franchise owners want you to start a career. They invest in their employees, and are looking for career-oriented, permanent employees. As a CSR, you will act as a liaison, provide product and services information, and resolve any emerging problems that our customers might face with accuracy and efficiency.
Responsibilities:
- Manage large amounts of incoming calls
- Schedule service calls for customers and route technicians in an efficient manner
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle complaints, provide appropriate solutions and alternatives
- Follow communication procedures, guidelines and policies
- Greet customers warmly and ascertain problem or reason for calling
- Advise on company information
- Resolve customer complaints via phone or email
Qualifications:
- Proven customer support experience
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize and manage time effectively
- High school diploma or equivalent
- Ability to pass a drug screening and a background check
- Knowledge of Monmouth, Ocean, Burlington, Mercer and Middlesex counties are helpful but not required
Hours/Schedule:
Monday-Friday 8:00am-6:00pm
Saturday 8:00am-4:00 pm
Benefits:
Medical
Paid Time Off
401K
Saturday 8:00am-4:00 pm
Benefits:
Medical
Paid Time Off
401K
Compensación: $17.00 per hour
Precision Door Service provides residential garage door service. With over 100 locations, our professional and certified technicians repair over 1000 garage doors everyday - nationwide. We also sell and install a wide selection of garage doors and garage door openers.
We have been selected multiple years as Franchise Business Review Top 50 Franchises for Franchise Satisfaction.
We ranked #13 in the top 20 new franchises by Entrepreneur® magazine.
We also ranked #227 in Entrepreneur® magazine's Franchise 500.
We received the "Spirit of Success" award from Southwestern Bell.
Multiple franchises with the Angie's List Super Service Award.
Our Mission:
To provide outstanding garage door repair service, complete customer satisfaction and a program that rewards excellence from our franchisees, technicians and staff.
Our Vision:
To establish Precision Door Service as the public standard and national household name in garage door repair service.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Precision Door Service Corporate.
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Reliable People
Each of our franchise owners are thoroughly vetted, and we only work with owners who have strong personal and professional backgrounds. You’ll work with smart and reliable supervisors and co-workers.
Career-Oriented
At Precision, our franchise owners want you to start a career. They invest in their employees, and are looking for career-oriented, permanent employees.
Industry-Standard Training and Safety
Our franchise owners provide second-to-none training for our technicians to ensure you’ll do the job safely and correctly. They train you the right way, and no previous experience is necessary to become a Precision Door technician.
Competitive Salaries & Benefits
Our franchise owners understand what it takes to raise a family these days. That’s why their employees enjoy a very high earning potential and benefits.
Garage Door Leaders
Precision Door has been franchising since 1999, and is now America’s leading Garage Door Repair company. And we’re growing by adding new locations throughout the country every year.